©2018 Sutherland & Co

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This policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

 

I am committed to protecting and respecting your privacy and the law requires me toexplain your rights and my obligations to you.  I ask that you carefully read this Privacy Statement as contains the following information:

 

  • The personal data I request

  • Your privacy rights and your protection under the law

 

I collect the following information:

  • Names

  • Contact information including email address Telephone number/s

  • Postal address

  • General Practitioner’s contact details

  • Preference for receiving information by Email or text message

 

When you become a client, a contract is agreed between us.  The service I provide you with as a client, necessitates you providing me with personal information.  I process this information on the basis that there is a contract between us, or that you have requested I use the information before we enter into a contract.  I continue to process this information until the contract between us ends or until it is terminated by either party.

 

The lawful basis and purpose of the processing:

 

  • Your ‘explicit consent’ is the lawful basis for the processing of your personal data.The purpose of the processing is to provide you with an efficient service in terms of arranging appointments and for professional record keeping.

 

  • Your personal information will not be shared unless you give permission, or I am required by law to do so

 

Retention:

 

  • Your personal data is kept to help provide you with the service you have requested.

  • For the purpose of record keeping

  • To comply with the law

  • To comply with the regulations of the professional body the British Association of Counselling and Psychotherapy (BACP)

  • To support a claim or a defence in a court of law

 

Your control of your personal data:

 

  • Your personal information will be held and processed until you withdraw consent

  • You have the right to have your information erased

  • You have the right to request access to the personal information that is held.I will respond within 30 days of receipt of your request

  • You have the right to have your personal data corrected

  • You have the right to lodge a complaint regarding the use of your personal data with the ICO https://ICO.org.uk/concerns/

 

Information I process with your implicit consent:

 

  • You provide your consent to me to process information that may be personal data through certain actions when otherwise there is no contractual relationship between us. An example of this would be if you browse my website or ask me to provide you with more information about my service.

  • Wherever possible, I aim to obtain your explicit consent to process this data

  • Sometimes you give your consent implicitly e.g. when you write to me and request a response

  • When you contact me by telephone or Email, I collect the data you have provided me with, in order to give the information, you have requested

  • I record your request and your reply on the basis that there is a legitimate interest to efficiently and conscientiously manage our business communication

  • I keep personally identifiable information associated with your message (such as your name, telephone number/s or Email address) in order to communicate with you and provide a service

  • I may be obliged to process information because I have a statutory obligation to comply with a legal requirement e.g. I may be required to give information to legal authorities, if they so request or if they have the proper authorisation such as a search warrant or court order

  • I will continue to process your information on this basis until you withdraw your consent

  • You may withdraw your consent at any time by writing to me at: The Greenwood Centre, 1 School Road, Hampton Hill TW12 1QL or by sending an Email to: lorrie_berry@hotmail.com

 

Security:

 

  • I am committed to ensuring that your information is secure.I have policies and procedures in place to prevent unauthorised disclosure and to safeguard the information that is collected

 

Complaint:

 

  • If I should receive a complaint, I will record all the information I am given

  • I will use that information to resolve the complaint

  • If I think a complaint is vexatious or without basis, I shall not enter into

  • correspondence

  • If you have a complaint about how your data has been processed, you should inform me by Email

 

Links to other websites/articles of interest:

 

  • My website may contain links to other websites or articles of interest

  • However, once you have accessed these links, I do not have control over those websites.

  • Such websites are not governed by this privacy policy and I cannot be held responsible for the protection and privacy of any information you may provide when visiting

I reserve the right to modify this privacy policy at any time e.g. if the law changes, so please review it frequently to keep up to date. Changes will take effect immediately they are posted on this website and you will be deemed to have accepted the terms of the privacy policy when you first give consent.

Privacy Statement